Frequently Asked Questions
Everything you need to know about your SELENE beauty journey.
Are SELENE products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All SELENE products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return gently used products for a full refund or exchange.
Can I track my order?
Once your order is shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.